Frequently asked questions
What is the difference between a Babyzen YOYO² with birth pack, Babyzen YOYO² with carrycot and Joolz Aer with carrycot?
The Babyzen YOYO² with birth pack is a buggy for babies up to 6 months. The mattress on which your baby is lying is completely horizontal. It has a five-point safety harness and when the zip-off footmuff is off it has no foot end. The Babyzen YOYO² with birth pack can be folded in its entirety and is therefore easy to take with you as hand luggage. The Babyzen YOYO² with carrycot consists of two parts. The carrycot is a fully-fledged mini-sized crib (78 cm) and you can slide it together so that you have about half the size left. You fold the frame together. The carrycot does not officially comply with the IATA. The Joolz Aer with carry cot can be folded in its entirety and has a larger cot (86 cm) than the Babyzen carry cot. The Joolz Aer with carrycot is not allowed on the plane as hand luggage.
Which buggies can be taken on the plane as hand luggage?
The Babyzen YOYO², Joolz Aer, Bugaboo Butterfly, Easywalker Miley2 and Leclerc Influencer comply with international hand luggage guidelines (IATA). However, airlines can always deviate from the standard, so it is good to check how things are with your airline. The dimensions of the different buggies are listed in the webshop.
Which buggies can go completely horizontal?
The Babyzen YOYO² with birth pack is intended for babies up to 6 months and is completely horizontal (also not adjustable upwards). The Easywalker Miley2, Easywalker Jackey and Maxi Cosi Leona can be moved almost completely horizontally.
What happens if the product is lost or stolen?
In case of theft or loss, we charge a maximum amount of 85% of the retail value.
What happens in case of damage?
The products are intended to make your journey more comfortable and we understand that the products will be used intensively. Minor/recoverable user damage is therefore no problem. This may include: loose seam, scratch on the frame or stain in the upholstery. If serious damage has occurred that renders the product unusable or safety is compromised, please let us know as soon as possible. In that case, the amount for the recovery will be charged. When the product has become unusable in its entirety, we will charge a maximum amount of 85% of the retail value.
What is damage insurance for?
You want to be able to enjoy your trip carefree and not have to pay attention to everything. We understand that the products are used intensively and that it can therefore happen that user damage such as spots and scratches can occur. If you find it a more pleasant idea to insure yourself against this, you can opt for damage insurance.
If serious damage has occurred due to incorrect use that makes the product unusable or safety is compromised, this is not covered by the damage insurance. Theft or loss is also not covered by the damage insurance. In that case, a maximum amount of 85% of the retail value will be charged.
How is the deposit arranged?
There is a deposit amount on all Reisbaby products. The deposit amount can be found in the product details in the webshop. When the product has been returned and checked, the deposit will be refunded. This is done by automatic transfer to the same account number.
When do I pay the deposit?
There are 2 options for paying the deposit:
1. Immediately upon placing the order.
2. Before the rental date. In this case you will receive a payment link for the deposit a few days before the rental date. As soon as it has been paid, we will prepare the order.
How do I return my order?
Simply follow the steps on the returns page.
Can I see when my order will be delivered?
You will receive a track and trace code via email with which you can track your order.
When do I receive my order?
When you have chosen the shipping option, the "shipping/pickup date" is used as the shipping date. We ship orders Monday through Friday. Orders are shipped with DPD and usually take 1 to 2 working days (Monday to Saturday).
Our pickup location is Knotsknetter, Jan Evertsenstraat 100, 1056 EH Amsterdam.
What should I do if I need an order urgently?
In case of an emergency, it is best to call/text/whatsapp with 0031 6 137 37 528 or send an email to: email@example.com